Cancellation, Returns & Exchanges Policy

At Vangeliza, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, you may request a return or exchange within 30 days from the date you receive your order, provided that the item is unused, in its original condition, and with all original tags and packaging intact.

1. Order Cancellation

Orders that have not yet been shipped may be cancelled immediately through your My Account page or by contacting our Customer Support team.

Once an order has been shipped, it can no longer be cancelled. If you wish to return the item, please follow the return procedure after receiving your order.

2. Return & Exchange Conditions

To be eligible for a return or exchange, the following conditions must be met:

• The item must be unused, unworn, and in its original condition.
• All original tags must remain attached.
• The original packaging must be undamaged.
• The product must be suitable for resale.

Returns or exchanges will not be accepted for items that:

• have been worn or used,
• have been washed or altered,
• have stains or damage,
• carry perfume, deodorant, smoke, or any other odor,
• are no longer in their original condition.

3. Return & Exchange Process

Submit Your Request

Log in to your My Account page, select the relevant order, and submit your return or exchange request.

Ship the Item

Once your request has been approved, you will receive a prepaid return shipping label or shipping code. Please pack the item securely together with the invoice or delivery note and send it via our designated shipping partner.

For eligible returns and exchanges, return shipping costs are covered by Vangeliza.

4. Refund Process

Once your returned item has been received at our warehouse, it will be inspected by our Quality Control team.

If your return is approved, your refund will be processed within 3 business days using the same payment method originally used for your purchase.

Please note that it may take 1–7 business days for the refunded amount to appear in your account, depending on your bank or card issuer.

For payments made by bank transfer, refunds will be issued to the bank account (IBAN) provided by the customer.

Customer Support

If you have any questions regarding cancellations, returns, or exchanges, please contact us:

Email: [email protected]

WhatsApp: +90 501 599 63 47

Customer Support Hours: Monday–Friday, 09:00–19:00 (GMT+3)